FAQ
Vehicle & Product Questions
Are all the vehicles listed in stock?
Yes, all listed vehicles are available. If you are looking for a specific vehicle not shown on our website, please feel free to contact us.
Do you sell accident or damaged cars?
No. Our buyers carefully inspect each vehicle, and we do not handle cars with accidents affecting driving safety or durability.
Can I purchase multiple vehicles at once?
Yes. Please contact us through the inquiry form.
Can I purchase multiple vehicles at once?
Yes. Please contact us through the inquiry form.
Are vehicles inspected or serviced before export?
Yes. Each vehicle is thoroughly inspected at purchase, and we also conduct pre-export inspections to ensure safe transactions.
Which manufacturers do you handle?
We mainly handle Toyota, Nissan, Honda, Mazda, Subaru, Suzuki, Mitsubishi, and other Japanese brands, as well as Mercedes-Benz, BMW, Volkswagen, and more.
Do you alter or tamper with mileage?
Absolutely not. We never engage in odometer tampering or altering recorded mileage.
Are English manuals available?
Since we sell vehicles previously owned and operated in Japan, manuals are generally in Japanese.
Can I request a vehicle not listed on the website?
Of course! Let us know what you are looking for, and our staff will do their best to find the most suitable vehicle for you.
Purchase & Payment
What is the purchase process?
① Select a vehicle → ② Log in → ③ Inquiry → ④ Confirm conditions → ⑤ Purchase & Payment → ⑥ Documentation → ⑦ Shipment to port → ⑧ Delivery. For details, please see the [Purchase Guide].
What payment methods are available? (Bank transfer / L/C)
Payment must be made via bank transfer within one week after invoice issuance.
※ If payment is not received within one week, the transaction may be considered invalid.
※ Bank transfer fees are fully borne by the customer.
※ Please confirm fees with your bank before finalizing the purchase.
Is it possible to trade with a deposit?
Yes, deposits can be accepted upon request.
Which currencies are accepted?
USD, EUR, AUD, NZD, and JPY.
Does the listed price include inland transport?
Prices are displayed as FOB (vehicle price + inland transport + fee). Once confirmed, we will provide the full CIF price including additional costs.
Do you issue receipts for payments?
No. Bank transfers provide official transaction records for both buyer and seller.
Shipping & Delivery
From which port will the vehicle be shipped?
Mainly from major ports in Japan. However, we can accommodate specific requests. Please contact us.
How long does shipping take?
The average lead time from purchase to delivery is around 2 months. Approximate shipping times:
- Japan → Auckland: about 20 days
- Japan → Wellington: about 24 days
- Japan → Christchurch: about 25 days
Please see our Shipping Schedule for details.
Is vessel tracking available?
Unfortunately, tracking information cannot be provided.
Documentation & Procedures
What documents are required for export?
・Address, delivery destination, name, company details, and valid ID (e.g., business registration or passport copy)
※ Regulations for used car imports differ by country.
・Please check the latest information with your country’s customs and transportation authorities (e.g., NZTA in New Zealand, KEBS in Kenya, NHTSA/EPA in the USA, DVLA/HMRC in the UK).
※ We are not responsible for errors due to outdated information.
Support & Other
How soon will I receive a response after inquiry?
We will respond within 2 business days.
What if time zone differences make communication difficult?
Our business hours are weekdays 10:00–17:00 (Japan time). Please use the inquiry form anytime.
Can I return or exchange a vehicle after purchase?
As a rule, returns or exchanges are not accepted.
Can individuals create an account?
Yes. Both individuals and companies can create accounts.